Our Services

Inbound Customer Support

Inbound telemarketing outsourcing is different than Customer service outsourcing.

Inbound Tele Services

Alfa offers awarded Inbound Tele-services for all our client’s call center needs.

Energy Brokers

Alfa Communication are leading energy brokers for top energy companies from the UK, Canada and USA.

Out Bound Services

Our out bound services help you achieve all the sales targets that you plan of.

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IVR & Interviewer

A configuration of an unlimited number of IVR trees. Professional studio for voice recording. Interviewer – robotic dialing of contacts, without operators.
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Multichannel Call Center System

Inbound and outbound calling, operators skill-sets, real-time data reporting & statistics, predictive dialer, wallboard, web-chat, helpdesk, SMS, Facebook.
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Dedicated PBX

Asterisk IP PBX, office PBX, PBX installations. We have experienced team of telecommunication experts, who deal with the issue of virtual or dedicated PBXs and contact centers for more than 15 years.
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Call Recordings

Recording for all calls, including forwarded calls. Recordings can be searched and played directly from the web interface.
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IP Telephony Solutions

We offer complete telephony system & IP phones solutions. We carry top brands in the telecom industry to fulfill every requirement from our customers. FXO, FXS, GSM, DSP modules for PBX, Expansion boards.
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Contact CRM

Automatically record communication history into the CRM customer’s card. Then the CRM card is automatically provided to the operator at the right time.

Welcome to Alfa Communication Centre

We offer our clients with courteous, professional, knowledgeable agents with crystal clear voice quality, customized answering with your personalized greeting and 24/7 nationwide telephone answering service.We enable our clients to meet their sales objectives by offering them quality services .

  • Inbound Services and Sales
  • Outbound Sales
  • Order Taking and Fulfillment
  • Lead Generation
  • Product Information Request
  • Subscription Renewal
  • Appointment setting
  • Record updating
  • Data Entry